FAQ'S

Shipping Policy

How long will it take to get my order?

All of our cases are manufactured according to the just-in-time approach, which means we produce each order when it comes in. The production time for your order will vary between 3 to 5 business days. Then, we will ship your order via standard shipping.

Standard shipping if you are a resident of the US is between 3-10 business days after the shipping date. For Canada and International orders it is between 10-21 business days. 

My order was shipped but I never received it. What should I do?

If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.

It’s possible that USPS is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t leave you caseless! 

Returns and Exchanges

What is your return policy?

All of our products are final sale. It is possible to exchange a model or design within 30 days of delivery if the product has not been used. To exchange a product, please write to us at info@kulturekase.com

How do I make an exchange? 

Since all of our cases are manufactured in just-in-time method according to your order, we only accept exchanges unless there’s a problem with the product you ordered. If you’re unhappy with your order, please get in touch with us within 30 days after delivery.

When can I expect my refund?

We don't usually issue refunds but when we do, they will be issued once the returned product arrives at our facility. Please allow up to 48 business hours for your refund to be processed by your bank.

Do you have a warranty on your cases?

Absolutely! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us. Note that normal wear and tear are not covered by our product warranty.