Return and Exchange Policy

Return Policy

Kulture Kase's maximum liability on any order shall be limited to the purchase price stated on the invoice. Any claim for shortage, damage, or shipment error must be made in writing within 30 days of receipt of goods.

Kulture Kase provides a limited warranty to the original purchaser of products manufactured by Kulture Kase. Such products shall be free from defects in workmanship. Kulture Kase's sole obligation in such event shall be Kulture Kase's option to either; 1) repair, 2) replace, or 3) credit the value of the product (based on the lower of the actual purchase or market price on the date the defective product is returned).

Proof of purchase with date will be required on all products. Products returned damaged or with tampered or missing labels will void the warranty.

Kulture Kase shall not be liable to any person or entity for any incidental, consequential, indirect, and special or punitive damages of any kind, loss of information or data, loss of revenue, loss of business or other financial loss arising out of or in connection with the sale or use of Kulture Kase products or services. 

Kulture Kase shall not be obligated to repair or replace defective product, in whole or in part, by causes external to the goods such as catastrophe, power failure, improper use, unauthorized installation, unauthorized repair, disassembly or use of unauthorized parts.

If you have purchased your Kulture Kase product at a retail store and the purchase is within that retail store’s return policy, it is recommended that you exchange or return the product directly to them. Returning the product to the retailer will be much faster than sending the product to Kulture Kase directly.

If you need to file a warranty claim, please contact us by email: or call customer support by phone 8am to 4pm EST at: 1-800-769-9231. 

Exchanges (if applicable)

Kulture Kase  will replace items if they fall under warranty return policy, or are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at Please note that products made with custom images are not exchangeable or refundable. 

Note that the shipping cost will not be refunded, in the exception where the product is defective. 

To return your product, you should mail your product to: 469-60 Bristol Road East, Mississauga, ON L4Z 3K8 Canada.

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.